At Sunrise, you help shape a culture where respect, teamwork, and innovative ideas come together. You play a key role in making sure our teams are ready to deliver great customer experiences. You lead training, communication, and readiness efforts that improve service quality, customer satisfaction, and business results. If you enjoy working in a place where every voice counts and new ideas are welcome, this is your chance to join our success story.

• Own the frontline readiness strategy and tools for all consumer channels
• Develop a plan to transform frontline engagement using new tools and opportunities
• Create all instructor-led and eLearning training material
• Manage all internal and BPO trainers
• Produce and manage frontline communications
• Create and update agent support content in the knowledge management tool

• University degree in Business, Communications, Digital Management, or similar
• Extra qualifications in Leadership or Change Management
• 7-10 years of experience in Customer Operations, Training, Enablement, or operational support
• Proven leadership in multi-location or matrix organizations
• Strong background in designing and scaling training, content, communication, and knowledge programs
• Experience working with operational, digital, and frontline teams
• Experience with AI-supported enablement
• Fluent in English and German

• Work in a dynamic and multinational environment
• Every voice is heard and perspectives are shared
• Diversity is part of our DNA
• Equal pay for work of equal value
• Recognition for gender equality and LGBTI inclusion