Be part of a team that leads the future of snacking by managing in-house operations at the Digital Services Center. Ensure excellent service delivery, meet productivity and efficiency targets, and provide great customer care. Help drive global service management, simplify processes, and use technology to make a real impact.

• Manage employee services in the service center and onshore in countries
• Handle relationships between delivery teams and internal customers
• Report on service center performance and lead reviews with leadership and stakeholders
• Contribute to global service management by using simple and standard processes and technologies
• Oversee the employee services center’s annual budget
• Process local change requests and keep local documentation updated and compliant
• Manage suppliers delivering services for the processes
• Find ways to improve services and quality
• Lead, coach, motivate, train, and inspire team members

• Experience managing people and working well with all colleagues
• Team player with strong communication, interpersonal, and customer service skills
• Experience managing a shared service or BPO delivery center in a global company
• Vendor relationship management skills
• Project management experience, especially with large projects and process redesign
• Good with data analysis and attention to detail
• Ability to handle many tasks and solve problems
• Experience building relationships, motivating, educating, and mentoring others
• Proactive and able to take initiative
• Advanced English and Spanish skills (required)
• Portuguese skills (desirable)
• Experience in a Talent Acquisition role (desirable)
• Strong interest in technology and experience managing tech deployment projects
• Strong stakeholder management and influence skills