Join a fast-growing SaaS company as you help customers get the most out of our Microsoft-certified contact center solutions. You support customers from onboarding through technical challenges, making sure they succeed with our platform. This role is perfect if you enjoy both technical problem-solving and working closely with people.
Deine Aufgaben
- Help customers during onboarding, including running workshops, designing solutions, setting up configurations, and supporting them as they go live
- Take ownership of complex technical support cases (L2/L3) and solve them from start to finish
- Troubleshoot and fix technical problems for SaaS and on-premises systems, working with development and cloud teams when needed
- Create technical documents like designs, network diagrams, test plans, and articles for our knowledge base
- Lead training sessions for customers and partners to help them use our platform fully
- Work with sales and customer success teams to understand what customers need and help them succeed
- Share feedback and product ideas with our product teams
- Support and guide junior team members and review their work
Was du mitbringst
- Background in computer science, business informatics, or similar (degree, apprenticeship, or equivalent experience)
- At least 3 years of experience in enterprise-level technical support (L2/L3 preferred)
- At least 3 years of experience in project delivery or technical implementation roles
- Strong experience with Microsoft Teams, Azure Entra ID, and the broader Azure and Microsoft 365 ecosystem
- Strong communication skills in German and English, both written and spoken
- Customer-focused with empathy for customer challenges
- Stay calm under pressure, pay attention to details, and solve problems proactively
- Can manage multiple tasks on your own and work well with a team
- Proven skills in diagnosing and fixing issues in SaaS and on-premises IT environments
- Familiarity with AI integration in enterprise communications is a plus
- Microsoft Azure, Teams, or M365 certifications are a plus
- Experience with Verint VFC or similar compliance voice recording platforms is a plus
Was wir dir bieten
- Work in a fast-paced, international, and supportive team
- Take on a challenging and varied role with lots of independence
- Enjoy a motivating team culture where your ideas matter
- Great chances for personal and professional growth
- Regular team events
- Opportunity to work from another Luware office for up to a month through our exchange program
- Be part of a dynamic, open company culture
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Über uns
Luware is a leading SaaS provider for contact center and conversation recording solutions, focused on innovation and growth. Our Microsoft-certified products help customers streamline their interactions. We offer an agile, flexible, and international work environment where new ideas and personal growth are encouraged.