You lead the delivery of IT services and operations for a global organization with about 500 employees. You manage 17 people in 3 teams and make sure IT systems, networks, and support run smoothly. You work hands-on and also think strategically to improve how IT helps the business. You help shape a new IT service model focused on standardization and efficiency, and you play a key role in important transformation projects.

• Design, build, and manage IT service delivery for internal and external stakeholders, making sure services meet SLAs and KPIs
• Plan and carry out infrastructure projects in the cloud
• Work with IT leadership to create the IT Target operating model, including managed work, standardization, and automation
• Act as the main contact for service issues, escalations, and performance reviews
• Work closely with IT Security to put in place controls like firewalls and network access to protect cloud infrastructure and data
• Lead service improvement projects and make sure customers are satisfied
• Design and implement data storage, archiving, and disaster recovery solutions for cloud services
• Coordinate with IT Operations and related teams
• Work with vendors and third-party providers for hardware, software, and support
• Mentor IT support and operations teams and keep team skills up to date
• Work with business units to understand needs and align IT services
• Promote a culture of accountability, improvement, and customer focus
• Make sure IT policies, standards, and regulations are followed
• Help with IT audits, risk assessments, and disaster recovery planning
• Keep documentation for operational procedures and service delivery
• Monitor and report on service performance and improvements
• Give insights and recommendations to senior leadership based on data

• Bachelor's degree in Information Technology, Computer Science, or related field
• 5-10 years in IT service delivery, operations, or infrastructure management
• At least 5 years leading one or more teams
• Preferred certifications: ITIL Foundation/Expert, PMP, ISO 20000, or similar
• Strong leadership and communication skills
• Trusted leader and mentor with a focus on productivity and service quality
• Deep understanding of ITSM frameworks and best practices in Service Delivery
• Skilled in IT infrastructure, cloud services, and enterprise systems
• Experience with tools like ServiceNow, Jira, SCCM, or similar
• Experience with DevSecOps working model
• Fluent in English; German or other languages are a plus

• Work 3 days per week in Davos AO Headquarters and 2 days per week remote
• Interesting and varied tasks in an innovative organization
• Be part of a highly committed international team
• Modern infrastructure
• Flexible working hours and location (depending on operational needs)
• Generous social benefits, including extra vacation days and pension contributions
• Internal skills training and support for continued education